Terms Of Service

(1) You may not use our web hosting plans to advertise porn, gambling or any other adult or sexually explicit material. Our services are reserved for businesses or professional personal use only.

(2) We are not liable for any loss, damage, claim or expense you may incur by hosting your web sites with our company. Hardware upgrades or temporary outages of services (httpd, mail, ssl, etc.) are inevitable and we are not responsible for any financial losses this may incur onto you or your business.

(3) Spam is defined as sending mass email to people who have not requested to receive it. We do not tolerate spam within any of our hosting accounts. If you are found sending spam in any shape or form, your hosting account will be terminated at our discretion. Depending on the amount of spam sent, your account may also be assessed a penalty fee of up to $2000 before discontinuation.

(4) We accept Visa or MasterCard for online payments. If your credit card is declined or has become expired when we charge your account, you will have 48 hours to produce a new, valid credit card. If a new, valid card is not produced within this time period, your web site's DNS will be deleted from our servers. If after 7 days payment has still not been received, your account and all of its contents will be removed from our network.

(5) Credit card fraud is illegal and unethical. If you are found purchasing our products or services with a stolen or lost credit card, you will be reported to the proper authorities and prosecuted to the fullest extent of the law.

(6) Each hosting plan features a free amount of monthly traffic your account may receive. If your site exceeds this pre set limit, your account will be charged at $5 per 1000 MB over your initial quota.

(7) When purchasing a new domain name through our company, we will register it under our name to protect you from fraudulent companies trying to either obtain your domain illegally or assess you fees for services not used. If you prefer to have the new domain listed in your name rather than our company, we will do this with the understanding that you are solely responsible for managing and monitoring your domain name and it's status.

(8) In order to save on IP usage, we do not allocate IP addresses to every domain we host. To qualify for a dedicated IP address, you must contact technical support and prove you require the use of one for your domain. IP addresses are $2 per month extra and will be added to your next hosting invoice.

(9) We do not fix or debug third party scripts you or other parties have created and placed on our servers (i.e. discussion boards, chat, etc.). In addition, we do not support any integration or performance issues you may encounter with your existing software and our servers. This includes, but is not limited to: Microsoft FrontPage, Flash and Java.

(10) You may not run IRC scripts, hacker type programs or any other software on our servers that will interfere with server integrity, stability and/or hinder other clients' site's performance. If you do, we reserve the right to disable the software, remove the software, shut down your DNS, or remove your account completely from our network with or without notification. Depending on the amount of damage done by your software, you may be penalized the amount it costs us to retain original server configuration. This price would include hardware, software, and labor fees.

(11) Anytime you require technical support, you must use the ticket system at our web site to keep track of requests. By using this software, we guarantee you will get a response and/or solution to your request within 24 hours or you will get one free month of hosting. If you call our office to obtain support, you will be charged $25 per quarter hour after 5 minutes of consultation. Calling and/or leaving messages to the support team does is not covered by our 24 hour support response guarantee.

(12) We guarantee our servers are online and operating within normal parameters 99% every month. If our machines are not up for reasons other than server hardware/software upgrades and/or routine maintenance you will be credited back for each hour your site is down the following billing cycle.

(13) If for whatever reason you are not completely satisfied with your web hosting plan within the first 30 days of your purchase, we will refund 100% of your hosting and set up fee back to your credit card. If you cancel your service after the first 30 days, no credits will be issued even if you pre pay months ahead of time. However, it is acceptable to cancel an account after 30 days of purchase and apply the remaining balance to another Web Pros account you hold. Domain name registration fees and dedicated server fees are non refundable.

"We" denotes MuchoWebHosting™, Inc.

"You" denotes the person purchasing services

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